Thank you for choosing Ocaman LLC! We are committed to providing you with the highest quality products and services. If you are not satisfied with your purchase, please follow our refund policy:
- Refund Request Period
Customers have 30 days from the date of receipt to request a refund. Requests received after this period will not be accepted. - Refund Requirements
The product must be unused and unopened, and all original packaging, labels, and accessories (such as manuals, warranty cards, etc.) must be returned with the product.
If the product you received is defective or damaged, please contact us within 7 days of delivery and we will process the refund. - Refund Process
Request a Refund: Please contact our customer service team via email or our customer service hotline and provide your order number and the reason for the refund.
Returning Products: Our customer service team will provide instructions on how to return your product. Please ensure you use a tracked shipping method so we can confirm receipt.
Refund Processing: Once we receive the returned product and confirm that it is eligible for a refund, the refund will be processed within 3-5 business days and credited back to your original payment method. 4. Shipping Costs
Ocaman LLC reserves the right to grant refunds based on individual circumstances. To the extent permitted by law, we are not responsible for any indirect, incidental, or consequential damages.
If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for choosing Ocaman LLC, and we look forward to serving you better!